Responsible Gaming
Betting should be fun. As an award-winning Responsible Operator, we’re experts in keeping our players safe.
So, if your time with us starts negatively impacting you financially or socially, please use our tools and support below.
Keep it fun?
Be proactive and try to stay aware of your habits. We have handy tracking tools available to help playing responsibly become second nature.
Answer these nine quick questions and find out if you may need help keeping your betting fun.
Take the test
These notifications pop up regularly with details on how long you’ve been playing, and how much you’ve won, lost and wagered in that time. You can choose whether they appear every 30, 60 or 90 mins.
Go to Reality Check settings
How do I limit my play?
Only spend the time and money you can afford, with a Deposit Limit or Product Block.
Control the net amount of money you can lose on a particular product over 24 hours, 7 days or 30 days. Once you've hit your limit, you won't be able to play on that product again until your limit resets.
We take into account wins, so if you lose €50 and then win €50, you'll still have a total of €100 to lose.
Loss Limit settings
Control how much money you can deposit over a period of 24 hours, 7 days or 30 days. Once you’ve hit your limit, you won’t be able to deposit any more money until it resets.
Set deposit limit
You can block access to a specific area of 32Red, for 24 hours, 7 days, 1 month, 3 months or 6 months.
Block a product
How do I take a break?
If betting is having a negative impact and the limits you’ve set yourself aren’t doing enough to control your play, you can block access to your account for as long as you feel necessary.
Our self-exclusion option lets you block access to your account for 24 hours, 7 days, 1 month, 3 months, 6 months or indefinetly. We will not notify you when it has reopened.
Self-exclude
If you do decide to take a break, we also recommend you install software to block betting sites:
The Gamban anti-gambling software blocks all gambling sites and apps on all of your devices, ensuring that you have a hassle-free break from gambling. Kindred have provided free access to the software for all their customers. To install Gamban click on the link below:
Gamban
Can I get help & support?
Our customer support agents are always here to help with any questions or worries you may have. Talk to us by visiting the “Safer Gambling” section in the Help Centre. We can also assist you with setting limits or using any of our tools.
If you or someone you know may be affected by problem gambling, we also recommend visiting the following trusted sites for support.
 |
.svg) |
 |
 |
Access free, confidential help by phone or online with BeGambleAware. Learn about how gambling works, check if you or someone you know may have a problem and find tips on how to stay in control.
Visit site
Gambling Therapy is a free global service providing practical advice and emotional support to anyone affected by problem gambling. They offer online help as well as in-person support groups.
Visit site
QuitGamble.com is an online platform for people with gambling problems and their relatives. You can share experiences and find the support you need to help you stay in control. It's available 24/7 in the mobile app and on desktop.
https://quitgamble.com/RecoverMe is a free mobile app providing support for individuals dealing with gambling addiction. The app helps users manage and reduce gambling behaviours. You can learn more about it here:
RecoverMe
Underage Gambling
To diminish the chance of underage gambling, we ask for identification and documentation if we suspect a customer is under 18.
Although we dedicate a lot of time and resources to ensure there are no minors playing, we feel this prevention works best as a shared responsibility between us and the minor’s parents/guardians.
If you are worried that someone underage is using our site, please contact us via the Help Centre and we’ll take the necessary steps. You can also use an internet filter to reduce the chance of underage gambling in your home.
The best parental control and web filtering software. Block apps, filter websites, and gain complete visibility and control over your child's online activity.
Learn more