Access to your account is currently unavailable

Don't worry, there could be a few reasons for this.

Self-Exclusion

You may still be within your self-exclusion period, or you may have permanently self-excluded.

• We’re unable to contact you when your self-exclusion comes to an end.

If you’re not sure whether your self-exclusion period has ended, please contact us and we’ll be happy to check this for you.

Blocked Account

Your account may be blocked for a couple of reasons:

• You tried logging in to your account with the wrong details.
• We need to see some documents to verify your account.

The best thing to do is to contact us, so we can help you regain access to your account.

Regulation Issues

You may find you cannot access your account because:

• A recent license change or re-regulation has taken place.
• Your account has been deactivated.

Please contact us about this issue and we’ll do our best to help you regain access.